How to clear " Paper is jammed in the printer"? No jam, but message will not go away.

[Ciph]

Cannot clear "Paper jammed in Printer" Message.  no paper evident, but message remains.

[Raj_05]

Hi @Ciph,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The persistent "Paper Jam" message on your HP OfficeJet 5745 e-All-in-One Printer can occur even when no paper is physically jammed. To resolve this, follow these troubleshooting steps.

Restart the Printer

• Turn off the printer using the power button.
• Unplug the printer from the power source.
• Wait for 60 seconds.
• Plug the printer back in and turn it on.

Check for Obstructions

• Open all access areas (e.g., rear access door, input/output trays, and ink cartridge area).
• Look for small bits of paper, dust, or debris.
• Use a flashlight to ensure no obstruction is hiding.

Clean the Rollers

• Open the printer and locate the paper feed rollers.
• Use a lint-free cloth slightly dampened with distilled water to gently clean the rollers.
• Rotate the rollers manually to clean all sides.
• Allow them to dry completely before closing the printer.

Check the Paper Sensor

• Dust or debris can block the paper sensor. Clean the paper path using a dry, lint-free cloth.
• Check for any loose or dislodged components around the paper feed area.

Reset the Printer

• Perform a factory reset:
  1. On the printer's control panel, go to Setup > Printer Maintenance > Restore Factory Defaults.
  2. Confirm the reset.
• Note: A factory reset may require reconfiguring the printer after the reset.

[Raj_05]

Update the Printer Firmware

• Visit the HP Support website and download the latest firmware for your printer model.
• Install the update using your computer or HP Smart app.

Run the Printer’s Diagnostic Tool

• On the printer control panel, navigate to Setup > Tools > Run Paper Path Test.
• The test may reset the error state.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support