Create an account on the HP Community to personalize your profile and ask a question
05-21-2021 12:09 PM
Whether you can print on a particular media (paper type) and paper size is controlled by the unknown printer model features and the installed printer software. In general, the setup is not related the model of the computer.
First you need to know the model / product number of your printer
Reminder: Never post the serial number or any private information in the Community – we are a public resource.
Open the Website support home page for your printer
Open Category Product Information
Click to find and open the Product Specifications
Verify that the printer can print on the paper type, the weight of your paper, and the size of the paper.
The choices you see - and can use - are controlled by
- The installation of the printer software / full driver for the printer.
- The application / software you are using to view and submit the job to the printer,
- The settings used to format the print job.
- The printer software is installed, The paper is supported (type / size / weight),
- The software / application you are using is set up correctly,
If you are trying to print Borderless,
Not all printers support Borderless
AND / OR
Those printers that do support Borderless might only support the option using certain paper types (for example, Photo paper / Brochure paper)
“Things that are your printer”
NOTE: Content depends on device type and Operating System
: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
Enter the type and name of your HP device
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
Didn't find what you were looking for? Ask the community