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03-25-2022 06:29 PM
I bought a new HP Envy 6432e printer under a month ago. I have had no problems until today. Where the cardstock that has previously been printing fine. Is only now printing a part of the image and not the full page. I have tried several types of paper and it is fine on regular paper, it's only cardstock that seems to be an issue.
There doesn't seem to be any issues with the diagnostic or quality.
I am on a mac computer. Which I don't suspect to be an issue.
I can also see that there has clearly been some colour leaking too (see images).
Help. I really need to start printing again.
04-02-2022 08:25 AM
@Farha3, Welcome to the HP Support Community! I’m here to help.
According to the printer specifications, this model printer does not support printing on Card stock paper. use compatible media to resolve this issue.
You may try the following steps:
Update the printer firmware
Click here to download and install the latest printer firmware from your Mac.
Click here to know different methods of updating printer firmware.
Also, check for any software updates on Mac
Click the Apple icon > About This Mac > Software Update and install any available update.
Which app are you using to print?
Check the print settings. Set the paper type and paper size.
Regarding the ink leak, remove the ink cartridges and check which ink cartridge is leaking. We will have to replace the ink cartridge if it is leaking.
Hope this helps! Let me know how it goes.
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