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Microsoft Windows 10 (64-bit)

Hi, I have a laserjet pro 400 M401dne and the jam is at the back of the printer i believe in the duplex area, I can see the paper but there is not enough for me to grab and pull it out and when I go to where the ink toner is, I canonot see paper. Please help as i am at work and need help please.

 

 

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