I cannot print my Hallmark greeting Cards with my 'HP OfficeJet Pro 6975'. The Card wstock sheet cau

[JackFlash70]

I cannot print my Hallmark greeting Cards with my 'HP OfficeJet Pro 6975'. The Card wstock sheet causes a 'Paper Jam' , every time. How doe this get rectified ?

[Dragon-Fur]

@JackFlash70 

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One important consideration is the weight of the card paper.

The printer supports "card paper" to 200 gsm.

 Printer Specifications for HP OfficeJet Pro 6900 Printers

and

Media Sizes Custom (imperial)	Tray 1: 3.5 x 8.5 to 5 x 14 in
Media Sizes Custom (metric)	Tray 1: 88.9 x 127 to 215 x 355 mm
Media Types	Plain Paper, HP Photo Papers,HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper, Thick, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Media Weight Recommended (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media Weights Supported, By Paper Path (Imperial)	Plain paper: 16 to 28 lb, Bond
Media Weights Supported, By Paper Path (metric)	Plain paper: 60 to 105 g/m²

If your card paper is within the weight limitations,

If the paper is not embossed, contain ragged edges, or is curled,

Select Media / paper type = Card, Brochure or Professional matte (typically 180 gsm, type paper type works for several "card" papers)

If the paper is "shiny", try Brochure or Professional in glossy

What else?

If you have not done so,

Consider the critical Firmware Update (December 2020)

HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Printer series Firmware Update 

What else?

If you have not done so,

Install the Full Feature Software (printer software)

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

NOTE:  Your printer supports the Easy Start installation method.

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).

1. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.

1. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.

1. Full driver provides print and scan functions supported by your printer.

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What else?

If you have not done so,

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

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What else?

If you can export your project as a PDF file,

Optional:

Print the card in booklet format using Adobe Reader DC

NOTE:  Foxit is very similar to Adobe Reader DC

Example

Booklet_Print_9025_PDF_2

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6975 All-in-One Printer 

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