I constantly get the message shown below but there is paper loaded in the printer.

[pieman126]

[Dragon-Fur]

@pieman126 

Welcome to the HP Community.

The mystery Envy printer senses (that) the paper needs to be checked or reloaded and / or the paper size & type are incorrect in the current job settings.

Basics

Load / Check paper size into printer

Check / Adjust at the printer display panel and / or EWS

Windows >> Adjust Printing Preferences / Shortcut

Open the item to be printed > Optionally Set / edit available options > Print

Details

Load the paper into the printer according to the instructions in the printer user guide.

 Next,

 Change Paper / Update Printer display to match paper size and type loaded in printer

Open Printer Tray

If you have not yet done so, Remove existing paper > Add desired paper size > Close Tray

On the printer display, see message > Edit paper size / type to match your paper and click OK

OR

Paper already loaded? 

Open tray – Wait a few seconds – Close tray - Evaluate / Edit / Accept the paper size information on the display

OR

Stuck?

Open tray - Remove paper - Gently flex the stack - Return paper to tray - Close tray - Evaluate / Edit / Accept the paper size information on the display

Example - "Edit" paper size and type on printer display

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

No Size?  If the exact size of the Paper Size is not in the Drop-down list,

If available (usually last entry in list) > Select Custom

Note:  Not all printers allow selection of “Custom”

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10

Next,

Assuming the Full Feature Software / full driver printer software is installed,

Check / Adjust the Printing Preferences - Shortcut and options

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Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

Example - Printing Preferences - Shortcut - "Everyday Printing"

9025_Printing_Preferences_Everyday_3

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

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