I found the reason for the "Scan Bar Keeps Moving problem"

Dsmith2057 · ‎03-17-2021

I had the problem that others have, with the annoying sound of the scan bar moving back and forth, not parking when not in use. I tried everything you could imagine! Then I pushed lightly down on the top of the scan bed and found the the lid is not heavy enough! I put some weight on it and the scan bar parked!

I hope this helps!

Please fix this issue, HP!

Thank-You very much!

Repairatrooper · ‎03-17-2021

The lid not sitting flush is often caused by a broken hinge that prevents the lid from sitting flush. One possible cause.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Dsmith2057 · ‎03-17-2021

This printer was doing this out of the box bran new! The lid is sitting straight! Nothing is broken!

How ever, you are right about the flush thing, but if the printer is bumped or you walk to close where it is sitting or you use the printer, it starts all over again.

I just found it easier to put something on the top to keep it from cycling again and again just by walking to close or using the printer.

I am a tech! My professional opinion is, it has a flaw in the plastics!

Thank-You for your response!

Create an account on the HP Community to personalize your profile and ask a question