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HP Recommended
HP Photosmart C309A
Microsoft Windows Vista

I had an general error come up on my printer C309A saying I had an error with the paper jamming or print head. I ran all the routines to check if they cleared the problem but to no avail. Whilst shining my torch into the printer I could see some bits of plastic and when I picked up the printer I could hear them rattle around so I opened the casing to access them.

 

they were little gears and the housings which had broken off. See attached images

A9E16608-8355-4577-B5A8-CDC6E492B145.jpeg

this is the right hand side

of the printer

 

11830334-0795-4C34-9A23-07AF860B8B40.jpeg

broken parts (screws are from casing)

 

1A186171-5935-4B0D-BBE9-B96D7E520380.jpeg

 assembled it should look like this.

 

is there anywhere you know where I can obtain this part and fit it or does it need to be sent away for fixing.

 

TIA

Kwids

2 REPLIES 2
HP Recommended

HP does not typically sell small parts, you might try ebay to see if someone is parting out a unit.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thanks for this I have just found the same printer on EBay.

 

would need to find out how to swap the part over, do you know where I could get hold of instructions?

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