I keep getting Paper Jam error and I have checked everywhere and there is no paper jam

[Ivanna1]

I keep getting the paper jam message and have done the best to clear all jams. I do not see any paper jams. I have done the trouble shootings, reset the printer. I am not sure what is happening

[Hawks_Eye]

Hi @Ivanna1 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That persistent paper jam error is frustrating, especially when there’s no visible jam. Here are some detailed troubleshooting steps that might help:

Step-by-Step Fixes

Check for Hidden Paper Fragments

• Even tiny scraps of paper can trigger the sensor.
• Use a flashlight to inspect the input tray, output tray, and ink cartridge access area.
• Remove any loose bits carefully.

Manually Clean the Paper Feed Rollers

• Turn off the printer and unplug it.
• Open the rear access panel and gently clean the rollers with a lint-free cloth dampened with distilled water.
• Let them dry completely before turning the printer back on.

Reset the Printer

• Turn off the printer and unplug it for 60 seconds.
• Plug it back in and turn it on—sometimes, a reset clears false errors.

Check the Carriage Movement

• Open the ink cartridge access door and ensure the carriage moves freely.
• If it’s stuck, gently push it to the center.

Update Firmware & Drivers

• Go to HP’s support page and install the latest updates.

Perform a Hard Reset

• Unplug the printer, press and hold the power button for 30 seconds, then reconnect.

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Regards, 

Hawks_Eye