I'm trying to print on stock paper but the printer keeps on jamming the paper

[dolannypena920]

I'm having issues printing on stock paper, I've tried every option and not one has worked

[Dragon-Fur]

@dolannypena920 

Welcome to the HP User Community.

I cannot help with MacOS software settings.

The following is general information about the printer and the paper size / type.

If your "stock" paper is "Card Stock",

The printer does not generally support many types of "card stock" media.

True Card Stock paper might exceed the maximum "card" paper weight supported in this printer.

Printer supports Index Card Paper to 200 gsm

Cards

Up to 200 g/m2 (110 lb index)

Up to 20 cards (17 mm [0.67 inch] stacked)

and

Supported cards

To avoid paper jams and other issues, make sure you are using the correct type and size of index cards or card stock when loading the input tray.

Paper type	Paper size
Index card	76.2 x 127 mm (3.0 x 5.0 inches)
Index card	102 x 152 mm (4.0 x 6.0 inches)
Index card	127 x 203 mm (5.0 x 8.0 inches)
A6 card	105 x 148.5 mm (4.13 x 5.83 inches)
A4 index card	210 x 297 mm (8.3 x 11.7 inches)
Index card letter	216 x 279 mm (8.5 x 11 inches)
Japanese postcard	100 x 148 mm (3.9 x 5.8 inches)
O**bleep**u Hagaki*	200 x 148 mm (7.8 x 5.8 inches)

*The product is compatible with plain and inkjet Hagaki from Japan Post only. It is not compatible with photo Hagaki from Japan Post.

What else?

If the settings are incorrect or found to be incompatible (supported paper size / paper type combination, for example), the job will typically fail - if the settings are OK but the printer is not aware of the paper size / type, the job might fail or the printer might jam when the unexpected paper is loaded into the rollers.

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Note:  Ignore any reference to "Windows" settings / setup

Retain_Printing_Preferences_13

References / Resources

Printer Specifications for HP DeskJet 4530, 4670, ENVY 4510, 4520, OfficeJet 4650 Printers

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 4654 All-in-One Printer 

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