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07-11-2022 09:45 AM
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I cannot help with MacOS software settings.
The following is general information about the printer and the paper size / type.
If your "stock" paper is "Card Stock",
The printer does not generally support many types of "card stock" media.
True Card Stock paper might exceed the maximum "card" paper weight supported in this printer.
Printer supports Index Card Paper to 200 gsm
Up to 200 g/m2 (110 lb index)
Up to 20 cards (17 mm [0.67 inch] stacked)
76.2 x 127 mm (3.0 x 5.0 inches)
102 x 152 mm (4.0 x 6.0 inches)
127 x 203 mm (5.0 x 8.0 inches)
105 x 148.5 mm (4.13 x 5.83 inches)
A4 index card
210 x 297 mm (8.3 x 11.7 inches)
Index card letter
216 x 279 mm (8.5 x 11 inches)
100 x 148 mm (3.9 x 5.8 inches)
200 x 148 mm (7.8 x 5.8 inches)
If the settings are incorrect or found to be incompatible (supported paper size / paper type combination, for example), the job will typically fail - if the settings are OK but the printer is not aware of the paper size / type, the job might fail or the printer might jam when the unexpected paper is loaded into the rollers.
Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management
Note: Ignore any reference to "Windows" settings / setup
References / Resources
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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