I'm trying to print photos but the printer is not recognizing the photo tray.

[SusanN3]

I'm trying to print photos but the printer is not recognizing the photo tray. and it won't let me print a 4x6 photo from the main tray. 

I'm using HP Smart, I select Print Photos, and select my photo. I choose photo size 4x6, select HP Photo paper. I then go to Settings and select HP Photo Paper and select Photo Tray.  When I click the OK button I get the following error message:  Paper tray was changed from Photo Tray because of a conflict with another printer setting.  

I have tried printing from the Main Tray but it doesn't like the 4x6 size.

How do I print from the Photo Tray?  What is the other printer setting that it is causing a conflict?  I've looked everyone I can think of.

[Dragon-Fur]

@SusanN3 

Welcome to the HP English Community --

If you know all about all of "these things",

Scroll down to the section that explains how to alert the printer to the Tray and Paper settings.

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Printer - Specifications

What the printer can do...

Product Specifications for the HP ENVY Inspire 7255e All-in-One Printer (1W2Y9A)

Paper Handling

Partial Excerpt

Media sizes supported (metric)	Main Tray: A4, A5, A6, B5(ISO), B5(JIS), 10 x 15 cm, 10 x 30 cm, 2L, Hagaki, O**bleep**u Hagaki, Envelope (A2, C5, C6, DL, #10, Chou #3); Photo tray: 10 x 15 cm, 13 x 13 cm, 13 x 18 cm
Media sizes supported (U.S. standard)	Main Tray: Letter, Executive, Statement (8.5 x 5.5 in), 4 x 6 in, 5 x 7 in, 8 x 10 in, 4 x 12 in, Envelope (#10, A2); Photo Tray: 5 x 5 in, 4 x 6 in, 5 x 7 in
Media sizes, custom (metric)	Main Tray: 97.79 x 215 to 127 x 309 mm; Photo Tray: No custom media sizes
Media sizes, custom (U.S. standard)	Main Tray: 3.85 x 8.5 to 5 x 12.2 in; Photo Tray: No custom media sizes

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Printer - Load Paper

 User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

Load Small Paper - Starting on Page 19

Do not skip Step 7

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Printer - Tray and Paper

Open the Embedded Web Server - EWS

 User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

Use EWS - Starting on Page 27

NOTE

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

General Example - EWS - Tray and Paper (printer includes Photo Tray)

EWS_7855_Preferences_Tray_and_Paper_Management_All_4

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Printer - Job Configuration Samples

HP Smart - Mobile - Photo Print

HP_Smart_Mobile_iOS_Photo_Print_Options_Color_3

Relevant to Windows

Example - HP Smart - Windows - Simple Photo Print

HP_Smart_Win_Print_Photo_4x6_All_3

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Message Content References

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Just because the printer can do this...

Videos

 Technology Tips Envy inspire 7200e

 HP Envy Inspire 7255e | 7955e All In One printer How to print a Borderless 4x12 Panoramic Photo

and

 HP Envy Inspire 7220e 7255e All In One printer How to print a 2 sided 4x6 photo or Duplex Photo

This tutorial shows how to print a 2-sided 4x6 inch photo on the HP Envy Inspire 7955e printer.

The HP Envy Inspire supports 5x5, 5x7, 4x6 Photo Duplex, 4x12 Panorama as well as Letter and A4 photo prints.

Example in the video uses supported HP Matte Photo Paper

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Inspire 7255e All-in-One Printer  

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[SusanN3 · Accepted solution]

It took awhile but I'm now printing photos.  Thanks to Dragon-Fur with his long suggestion that I studied in detail and spent hours fooling around with.  I've learned that I have to make several appropriate changes in HP Smart to get it to work.   I've been fooling around with these fields for several days and it wasn't working,  I'm guessing I never had the correct combination.  I'm going to list what I learned to maybe help someone else some day.  And also, in case I forget I can come here to review my notes.  (I studied several sections in the online manual per Dragon-Fur's suggestion, but never did I see the specific steps listed below.  )

1)  Go to HP Smart and Select 'Print Photos'

2)  Select Photo

3) Change 'Letter Size' to '4x6

4) Change 'Photo Size' to 4x6

5) Change 'Paper Type' to HP Photo Papers

6) Select 'More Settings' at the bottom of the screen

7) Change 'Paper Tray' to Photo Tray

Select 'OK' at bottom of page

Print

[Dragon-Fur]

@SusanN3 

You are welcome.

See the illustration in my first post for an example for HP Smart - Windows - Simple Photo Print - 4x6 inch.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"