Issue Printing A5 on HP OfficeJet Pro 9020 – Paper Too Small Error

[muniquechef]

Hello,

I am experiencing an issue with my HP OfficeJet Pro 9020 All-in-One Printer when trying to print on A5 paper. Every time I attempt to print, I receive an error message stating: "Paper too small."

Additionally, in the HP Smart App, the A5 format is not even available as a selectable option. This makes it impossible for me to print in this paper size.

Could you please provide a solution or a workaround for this issue?

Printer Model: HP OfficeJet Pro 9020
Issue: Unable to print on A5 paper, error message: "Paper too small"
Software Used: HP Smart App (A5 format not available)

Thank you in advance for your support!

Best regards,

[zoey7886]

@muniquechef, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Issue Printing A5 on HP OfficeJet Pro 9020! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To troubleshoot your issue, please follow these steps from this video link.   

Let me know how it goes!

Take care, and have an amazing day!  

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Regards,