Issue with load paper alert

[Jennie302]

I was printing this morning and now it won’t print because it says I need to load paper. I have unloaded and reloaded the paper. See receiving that alert. I tried checking for a paper jam. I’m not sure what the issue is

[Anand_Andy]

Hi @Jennie302,

Welcome to the HP Support Community

I understand you are getting an error message load paper on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
• Are you able to make a copy fine?
• Was there any updates prior to the issue?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: An 'Out of Paper' Message Displays for HP ENVY

Hope this helps! Keep me posted. 

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