Jamming

[maryworth]

I have a weird situation, when I print wirelessly from my desktop to my printer, the paper jams in the back and bunches up like an accordion. However, when I print from my iPhone, I get no jams and it prints perfectly. What is going on?

[Anand_Andy]

Hi @maryworth,

Welcome to the HP Support Community

I understand you are facing a paper jam issue with your HP ENVY Pro 6458 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Does the copy work fine?
• What application are you trying to print from?
• Have you tried printing from a different application?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware & Windows Update 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.
• Windows Update: Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them.

If the issue persists, then please follow the steps mentioned in this document: HP DeskJet, ENVY 6000, 6400 printers - E4 (Paper jam) error

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!