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jim_hayes
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Jim

HP Recommended
HP Officejet 3830 All0in-One series
Microsoft Windows 10 (64-bit)

Paper Feeds off and on .  I have to put in one sheet at a time. When I do it tells me  no Paper;  so I keep playing with the paper. Then it may start and I can hear the printer. I doesn't print the full page or jambs. . 

 

HELP!!!!!

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jim_hayes

 

Welcome to the HP Support community.

 

I understand that you are getting a paper feeding issue, I am glad to assist you.

Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

Gather the following materials:

  • A lint-free cloth

  • Distilled, filtered, or bottled water (tap water might damage the printer)

  1. Turn off the printer, and then disconnect the power cord.

      warning:

    Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

  2. Disconnect the USB cable, if it is not already disconnected.

  3. Raise the input tray.

    Image: Raising the input tray

  4. Lift and hold the input tray shield.

    note:

    Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.

  5. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

    Photo: paper pick rollers

  6. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the cloth.

  7. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

  8. Lower the input tray shield.

  9. Allow the rollers to dry for 10 or 15 minutes.

  10. Reconnect the power cord to the rear of the printer, and then turn on the printer.

  11. Reconnect the USB cable to the printer if necessary.

Here is the HP document for your future reference:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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