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02-25-2022 10:45 AM
I get the error message "Please turn printer Off and then On" after I had a paper jam. I have unplugged the power cord, removed and reinstalled the printer cartridges, nothing works to remove the message so I can print
02-28-2022 09:44 AM
@Reed777, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to use the printer due to this error. To assist you better, are you able to bypass this error and access the home screen of the printer?
Go to Setup > Tools > Restore to defaults
Note: Doing this will delete all the user settings on the printer.
If you are not able to bypass the error,
- I've sent you a private message with further instructions to resolve this issue.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
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