M2070 only feeds one piece of paper at a time suddeny

[SabNE]

I've been able to add multiple pieces of paper to the paper tray until now. All of a sudden, it won't feed the top piece of paper and it shows paper jam (even though it hasn't actually fed the paper yet) if I load more than one piece of paper into the paper tray. What can cause this sudden change and is there any solution?

[zoey7886]

@SabNE, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your M2070! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand that your Samsung Xpress SL-M2070W printer is experiencing a paper feed issue where it fails to pick up the top sheet and displays a paper jam error when multiple sheets are loaded. Let’s try a few troubleshooting steps to resolve this:

1. Check the Paper Type & Alignment:

• Ensure you're using supported paper types (plain, A4, letter-size, etc.).
• Fan the stack of paper before loading to prevent sheets from sticking together.
• Align the paper correctly and avoid overfilling the tray.

2. Inspect the Paper Pickup Roller:

• The pickup roller might be worn out or dirty. Open the paper tray and locate the roller.
• Gently clean it with a lint-free cloth slightly dampened with distilled water or isopropyl alcohol. Let it dry before trying again.

3. Adjust Paper Tray Guides:

• The guides should be snug against the paper without applying excessive pressure.
• If they are too tight, they can cause feeding issues.

4. Perform a Manual Paper Feed Test:

• Try feeding a single sheet manually through the manual feed slot to check if the printer picks it up properly.

5. Reset the Printer:

• Turn off the printer, unplug it from power for about 30 seconds, then plug it back in and restart it.

6. Check for Firmware Updates:

• Visit the HP Support website to ensure your printer is running the latest firmware. 

Hope this helps!

Take care, and have an amazing day!  

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