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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- M252DW - Cannot remove paper jam alert

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09-07-2020 05:08 PM
I need assitantce to remove the paper jam alert so I can keep printing. The first step was to remove paper feeder and second step is to remove the back door. Done and Done. The printer still detects a paper jam. I tried unplugging the printer and then from wall with the printer turned on. I waited 60 seconds before turning on and went back to paper jam. Need help please.
09-07-2020 05:40 PM
When you removed the first jam, did you get all the paper out or did it tear? Typically if this error persists after removing a jam you have either left paper in the printer that is holding a flag open, or you dislodged a paper path flag while removing the jam. Either way you are going to need to check the path carefully. Sometimes flossing (using a stiffer than normal paper) to push through the paper path can dislodged little bits of paper that are causing problems.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.