M632 MFP

[praytel]

Hello HP community my customer has a M632 that keeps jamming and tearing the fuser kit no matter how many times I change it. I have changed 3 fusers and all of them have become damaged , so I am thinking there is another underlying reason. 

We got a host of errors over time but I do not think changing the fuser unit is the way to resolve the issue.

Does anyone have any experience is resolving this type of issue ?

[Repairatrooper]

Your error log really only shows 2 types of errors.

Late to fuser jam from various trays and supplies install notices.

Can you post some pictures of what you are seeing? I have fixed printers for a long time and rarely does a simple paper jam wreck a fuser, unless removed improperly or the media is way outside specs. Have you confirmed that the fuser motor is operating properly through diagnostics tests? 

[praytel]

Thank you for your response .

Can you help me with the steps to do the diagnostic tests for fuser as it is not in the service manual

[Repairatrooper]

Chapter 6 of the service manual contains the information on running diagnostics.

[praytel]

We ran the diagnostics how can we know if it was successful or not ?  We put an old fuser in there and it worked but the issue is that when you replace the fuser it works for a week or some days then tears again.  Is there something else I should be looking out for ?