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‎05-30-2023 02:29 PM

HP Recommended
Product: Color LaserJet Pro MFP M281fdw
Operating System: macOS 12.0 Monterey

I'm getting what appears to be a false paper jam on my M281fdw. I've gone through the recommended troubleshooting steps listed on the support page for this specific model, but there's no visible paper anywhere that I can see to remove. Also, this printer is out of warranty, so there's really no option to contact HP support directly (beyond the scope of this forum, that is). Are there any options available to me besides attempting to disassemble the printer myself? Thanks in advance!

1 REPLY 1

‎05-31-2023 01:03 AM

HP Recommended

Most common cause of a apparent false jam is a paper either wrapped around a fuse roller or crinkled up in the fuser. Nearly impossible to see in this printer design without disassembling the printer and removing the fuser.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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