MFP178nw Paper tray cannot be fully inserted

[BosseH]

Bought this printer yesterday. It came with the paper tray fully inserted. After taking it out and adding paper, the paper tray cannot be fully inserted, even if I push it hard. About 3  inches (8 cm) protrude. The printer works and feeds papers w/o problem, but this is very annoying. I have seen several other complaints about this but no answers. Surely it should be possible to fully insert the paper tray?

[Raj2111]

Hi @BosseH 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your PC/Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

Take care and have a great day ahead!

Raj,

HP Support

[BosseH · Accepted solution]

Thank you for your completely useless answer. You ask "Were there any changes made to your PC recently?". How is this relevant for my printer problem? I assume this is a standard answers, the purpose of which is to get rid of as many users as possible.

I have now figured out that the printer works as designed. Without paper, the tray can be contracted if you release a lever and then it can be fully inserted, as when the printer was shipped. But filled with A4 paper, it will always protrude 3 inches. This is not mentioned in your marketing material.