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The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
DebbieIII
New member
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Message 1 of 6
252
Flag Post

MY printer says it has issue/item 0x6100004a it is out of warranty

HP Recommended
Office Jet Pro 6968

My printer says it has problem/item 0x6100004a    and to tell that to HP support  so I told HP autosupport and provided serial number.

HP autosupport told me it was out of warranty so my options were limited but I could tell this forum  

so do I have any options ?

5 REPLIES 5
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 6
Flag Post
HP Recommended

@DebbieIII, Welcome to HP Support Community!

 

Since the device is out of warranty, and we've concluded that this is a hardware malfunction, I may have a few pointers/suggestions to help you out, however, since these suggestion are limited to you and your printer alone, I'd like to send out a private message with those details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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MG22a
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Message 3 of 6
Flag Post
HP Recommended

I’m having the same issue . 

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MG22a
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Message 4 of 6
Flag Post
HP Recommended

Any suggestions or advice will be appreciated. Thanks.

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Sarg8908
New member
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Message 5 of 6
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HP Recommended

Im getting 0x6100004a with no paper jam.  Cartridge stuck to right side. (Tired everything from the video to unjam a printer that's not jammed)  Out of warranty purchased 2018. Seems like this is a common issue for this printer.  They do have care plans but hearing this does not help at all when out of Warranty.  I need to  get it fixed, I'm a homeschooling Mother. Cant talk to a customer service  without a warranty. So what are my options? Help!

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,608
Message 6 of 6
Flag Post
HP Recommended

@Sarg8908, Welcome to HP Support Community!

 

Since the device is out of warranty, and we've concluded that this is a hardware malfunction, I may have a few pointers/suggestions to help you out, however, since these suggestions are limited to you and your printer alone, I'd like to send out a private message with those details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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