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Message 1 of 2
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MY printer says it has issue/item 0x6100004a it is out of warranty

HP Recommended
Office Jet Pro 6968

My printer says it has problem/item 0x6100004a    and to tell that to HP support  so I told HP autosupport and provided serial number.

HP autosupport told me it was out of warranty so my options were limited but I could tell this forum  

so do I have any options ?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@DebbieIII, Welcome to HP Support Community!


Since the device is out of warranty, and we've concluded that this is a hardware malfunction, I may have a few pointers/suggestions to help you out, however, since these suggestion are limited to you and your printer alone, I'd like to send out a private message with those details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Hope this helps! Keep me posted. 


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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