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02-28-2022 03:57 PM
When trying to print, my DeskJet 3630 All-In-One-Printer tries to pull the paper in, but after two attempts, it gives up and just flashes the orange light right next to the "feed button". I've tried all the suggestions. I was able to get a long-stemmed Swab to "clean" the rollers. There is no way I can get my fingers the narrow paper feeder slot, which would help me to get good access to the rollers. After "cleaning" the rollers, the printer could sometimes pull the paper in a little further. No error message is displayed. Is there a video, or instructions on how to replace the rollers? The printer is outside of its warranty.
03-03-2022 05:48 AM
@RetiredRev, Welcome to the HP Support Community! I’m here to help.
I see that the printer is not picking the paper. Are you using regular compatible paper?
Check if the papers are loaded correctly in the input tray. Fan the papers before placing them in the tray, adjust the width guides.
Perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper
If the issue persists, I'm afraid this could be a hardware issue.
- I've sent you a private message with further instructions to resolve this issue.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Let me know how it goes.
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