• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎12-04-2023 10:21 AM

HP Recommended
Product: HP DeskJet 4155e All-in-One Printer

Hey everyone - I am at a loss with this printer. Every time I print it pulls the paper in an inch and gets crooked and jams.  This is happening non stop.  Must be something to do with the roller inside but I have no idea.  Please help

Category:
1 person had the same question
1 REPLY 1

‎12-05-2023 07:13 PM

HP Recommended

Most common cause of this issue is something impeding flow of paper. The side that does not feed in as far is where you need to look. Could be some debris from a previous jam or a unseated or broken paper guide. Look close, compare both sides on the paper path to find any differences.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.