My HP Laserjet 100 color MFP 175nw scanner says there is a paper jam but there is not

[gdj1943]

My HP Laeserjet 100 color MFP M175nw just started telling me the scanner has a paper jam but it does not. I've downloade the software to no avail. Sometimes it will feed without paper but usually won't. I've tried unplugging, resetting printer defaults and searching online until I'm blue in the face. Anyone else having this problem? September 10, 2025.

[VikramTheGreat]

Hi @gdj1943,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your HP LaserJet 100 Color MFP M175nw suddenly reports a scanner paper jam even though there’s no paper inside. This usually stems from sensor misreads, dust buildup, or mechanical misalignment.

Fix: False Paper Jam Error in Scanner (HP M175nw)

1. Clean the Scanner and ADF Sensors

Dust or debris on the Automatic Document Feeder (ADF) sensors can trigger false jam errors.

• Turn off and unplug the printer.
• Open the ADF cover and gently clean:
  • ADF rollers
  • ADF separation pad
  • Paper path sensors
• Use a lint-free cloth slightly dampened with water or isopropyl alcohol.

👉 Cleaning the Pickup Rollers and Separation Pad in the Document Feeder - HP Enterprise and LaserJet P...

2. Check for Stuck Paper Fragments

Even tiny scraps of paper can cause jam errors.

• Open all access doors (ADF, input tray, toner area).
• Use a flashlight to inspect for:
  • Torn paper bits
  • Stuck labels
  • Dust buildup

👉 HP LaserJet Pro 100 color MFP M175nw - Troubleshooting | HP® Support

3. Reset the Printer

A full reset can clear false jam messages.

• Turn off the printer.
• Unplug it for 60 seconds.
• Plug it back in and power on.

4. Try a Scanner Test Without Paper

If the scanner still reports a jam:

• Try initiating a scan from the HP software on your PC.
• If it fails, the issue may be with the ADF sensor or firmware.

5. Update Firmware and Drivers

Outdated firmware can cause miscommunication between the scanner and the control panel.

• Download the latest firmware and drivers from HP:
  👉 HP LaserJet Pro 100 color MFP M175nw Software and Driver Downloads | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[VikramTheGreat]

Hi @gdj1943,
 

I hope the above shared steps will help solve the issue request to Please try and keep us posted.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat