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HP Recommended
HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

My HP Officejet Pro 8600+ is out of warranty but I want to pay to have it repaired. I get a false paper jam error and I have tried all of the online "help" I am looking for some place that is experienced with HP  Officejet Pro 8600 Plus  repairs. The paper jam is a false error. I have been over the machine very carefully and there is not a speck of paper or dust.

3 REPLIES 3
HP Recommended

@3182022

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam error, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Sorry, still can't get past the "improper shutdown msg." followed by the "Paperjam error"...followed your directions to unplug machine, wait 30 sec. etc.

 

Can you tell me where to ship the printer for a repair?  How to get some estimate of cost?  I really love this printer and it has been very reliable. I have taken good care of it and i hate to scrap it without getting it in the hands of someone who can tell me what it will take to repair.

HP Recommended

@3182022

 

You might have to reset the printer to fix the issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.