My HP7740 jams whenever I use photo paper (matte or glossy).

[rkb1957]

My printer (HP7740) jams whenever I use photo paper, glossy or matte.  feeding one sheet at a time doesn't help.

[Dragon-Fur]

@rkb1957 

Welcome to the HP Community --

The printer supports limited "heavier" weight paper sizes and types, including HP Advanced Photo Paper at 250 gsm.

Places to (re)check --

• Load Paper
• EWS - Tray and Paper
• Job Configuration

Details / Examples / Media Specifications

========================

Load Paper / Load Media

Load Paper as instructed in the printer's user manual.

 User Guide - HP OfficeJet Pro 7740

Starting on Page 14

Next,

Alert the Printer to the paper loaded in the intake tray - Tray and Paper

========================

EWS - Tray and Paper

EWS > HP Document / How-to (InkJet Printers – Classic Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Reminder: 

If asked enter the printer’s PIN number –

The default PIN might be located on the back or inside the printer (ink access area).

EWS – Tray and Paper Management / Paper > Trays

Classic EWS - InkJet Printers

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

General Example - EWS Tray and Paper - Classic EWS - InkJet Printers

EWS_9025_Preferences_Tray_and_Paper_Management_All_13

Next,

===================================

Job Configuration

If your job setup More Settings > Source is set to a form of Automatic or Auto and that setting is not working,

Adjust the Source to select the Tray

AND

Check that the Paper Size / Type are selected / set as expected.

Example - Print - PDF Format - HP Smart (Windows) 

HP_Smart_Win_PDF_Print_15

====================================

Example - Printer - Media Specifications

Media Handling, Document Finishing	Sheetfed
Media Size (facet)	Letter; A4; Legal; B5; Tabloid; A3
Media Sizes Custom (imperial)	Tray 1: 3 x 5 to 11.7 x 17 in; Tray 2: 8.5 x 11 to 11.7 x 17 in
Media Sizes Custom (metric)	Tray 1: 76 x 127 to 297 x 420 mm; Tray 2: 210 x 297 to 297 x 420 mm
Media Types	Plain; HP EcoFFICIENT; HP Premium Presentation Matte 120g; HP Tri-fold Brochure Glossy 180g; HP Brochure Matte 180g; HP Brochure Glossy 180g; HP Advanced Photo Papers; Light 60-74g
Media Weight Recommended (imperial)	16 to 28 lb, bond
Media Weight Recommended (metric)	60 to 105 g/m²

Notes – Paper Types

=============================

Photo Paper might be supported to 250 gsm, or, if specified, to 280 or 300 gsm.

Supported photo paper types vary – Photo paper types, sizes, and weights are printer model dependent.

For example, HP Advanced Photo paper is 250 gsm.

Do not select Photo paper if you are actually using a different paper type.

and

Do not attempt to use 300 gsm photo paper in a printer that does not support paper in that weight class.

=============================

Index card paper is an ISO paper type.

NOTE:  On a printer that supports “card paper”, HP Card paper -- unless otherwise specified -- is defined as Card / Index paper and is generally supported to 200 gsm. 

=============================

HP Brochure and HP Professional paper are typically the same weight.  Brochure paper comes in two print surfaces:  Matte and Glossy.  HP Brochure / Professional papers are 180 gsm in weight.

=============================

HP Presentation Paper is a lighter weight “brochure” type paper at 120 gsm.

If the “heavy” paper type is generally supported but is not listed in the job configuration Properties, select the closer alternative: For example, in Properties > select “Brochure” / “Professional”.

=============================

Plain Paper is typically defined as standard office paper at 16-24 lb in weight.

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series  

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