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HP Recommended

I own a new HP 7740 Printer. Worked fine at first but now jams everytime I put my 7x10 100lb cardstock in tray 1 to print. Is there a different way of placing the cardstock into the tray other than pushing it all the way to the other end and then pressing in the guides? I am so frustrated as I bought this expensive printer for the purpose of cardmaking. I have cleaned rollers twice, Plugged and unplugged several times, etc.. Im ready to send the entire printer back.Thanks

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HP Recommended

According to published specs, that media is not supported: https://support.hp.com/ca-en/document/c05204381#AbT9

 

It is always a challenge converting GSM to lbs as different types of media have different conversion factors.

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