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HP Recommended
HP Officejet 6700 Premium e-All-in-One Printer - H711n
Microsoft Windows 11

The error message from my all in one office jet printer is out of paper, when in fact, there is paper.  The printer is not picking up the paper.  I have cleaned the wheels as directed in a Youtube video.  However, that did not fix the issue.  I have downloaded the doctor and tried all of those steps.  A person who fixes printers but not HP said it sounds like a sensor.

 

HELP

1 REPLY 1
HP Recommended

@CathyB1

 

Welcome to the HP support community.

 

I understand that your printer is not picking up the paper, and I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.