My Officejet all in one is not picking up the paper.

[CathyB1]

The error message from my all in one office jet printer is out of paper, when in fact, there is paper.  The printer is not picking up the paper.  I have cleaned the wheels as directed in a Youtube video.  However, that did not fix the issue.  I have downloaded the doctor and tried all of those steps.  A person who fixes printers but not HP said it sounds like a sensor.

HELP

[sandytechy20]

@CathyB1

Welcome to the HP support community.

I understand that your printer is not picking up the paper, and I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.