My hp laser jet pro mfp m28a dont pick up the papers

[Sadoon]

The printer doesn't pick up the paper from the paper tray,,the rollers aren't dirty,,but it doesn't move during the job process 

[A_Gayathri]

Hi @Sadoon,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP LaserJet Pro MFP M28a is not picking up paper despite the rollers being clean, here are a few things you can check:

• Paper Type and Quality: Ensure you’re using the correct paper type and quality recommended for your printer. Poor-quality or curled paper can cause feeding issues.
• Paper Tray Adjustment: Make sure the paper guides in the tray are snug against the edges of the paper. Incorrectly adjusted guides can prevent the paper from feeding correctly.
• Check for Obstructions: Look inside the printer for any obstructions or small pieces of paper that might be blocking the paper path.
• Paper Feed Rollers: Even though you’ve checked the rollers, make sure they are not worn out. If they are smooth or shiny, they might need replacement.
• Printer Firmware: Ensure your printer's firmware is up to date. Sometimes, firmware updates can resolve hardware issues.Update the firmware on an HP printer
• Reset the Printer: Try resetting the printer to its factory settings. Sometimes this can clear up issues with paper feed mechanisms.
• Test with Different Paper: Use a different type or brand of paper to rule out paper-related issues.
• Check for Jam Codes: If the printer displays any error codes or messages related to paper jams, follow the troubleshooting steps specific to those codes.

Refer to this document:  HP LaserJet Pro MFP M28a Printer User manual

I hope this helps. 

Take care and have a good day.

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