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04-20-2023 06:46 PM
Welcome to the HP Support Community.
I'd like to help!
I hope you have adjusted the width TRIGGER as shown below and restart the printer.
If the above step doesn't work, then
If the printer is connected to the network, then go to your PC and launch the IE or Chrome browser
Type the network IP address of your printer. It will launch the printer web page
go to Settings-Preference (left)->Paper settings
There you can change the paper size setting
If that does not work, we may have to reset the printer. The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name, or click on this link.
Hope this helps! Keep me posted. -
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