NON FUNCTIONAL OF PRINTER HP SMART TANK 585

[TH49OW2Q9]

I had purchased HP Smart Tank 585 vide Invoice No 580 dated 14 Nov 2024 from Prakruti Computers Pathankot.  The description of the product No is IF3Y4A  and serial No Removed.  Now there is a problem that E4 option is being shown while giving print command or photostat.  Plain paper is being taken out.  You are Requested to send your representative to see and fix the problem.  An early action is requested please. Do the needful at earliest.

[TH49OW2Q9]

I had purchased the HP Smart Tank 585 printer from Prakruti Computers, Pathankot vide invoice No 580 dated 24 Nov 2024.  Now there  is a problem in printing and showing E4.  The product No is 1F3Y4A and serial number is Removed AND PIN IS 55602811.  Please send your representative to see and fix the problem.  An early and favourable action is requested.  I had used the Virtual Assistant to solve the problem but not fruitful result has been seen.  Please do needful.  

[Kuroi_Kenshi]

Hi @TH49OW2Q9,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Smart Tank 585 is showing the E4 error, and it is only taking plain paper while trying to print or photocopy. Let’s go through a few steps before arranging a service visit.

1. Check Paper Tray & Paper Type

Make sure the paper is loaded correctly in the input tray.

Use plain A4 paper and avoid any damaged, curled, or wet sheets.

Align the paper guides so they lightly touch the edges of the stack.

2. Clear Any Paper Jam

Open all access covers (front, back, and ink cartridge area) and check for small scraps of paper or debris.

Even tiny pieces can trigger the E4 error.

3. Check the Output Area

Ensure the output tray is not full and the paper path is clear.

4. Reset the Printer

Turn off the printer and unplug it from the power source.

Wait for 60 seconds, then plug it back in and power on.

5. Check for Firmware Updates

If the printer powers on normally, open HP Smart on your PC or phone and check for any firmware updates.

Updated firmware can sometimes resolve persistent errors.

I hope this helps.

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Best regards,