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12-30-2021 08:18 PM
I'm needing to order a part but the number listed on the part is not pulling anything up. I found a diagram online of what i need but no part numbers were given. I need the part labeled as A02. Its a white plastic piece located underneath the printer on the right side. it has a spring attached to it. there are 2. this one is on the right side and is the larger one. On the piece it reads RC4-3618 V1-1 >POM<
the notch to hold the spring is broken and my printer is not pulling paper up.
Any help is appreciated!
01-05-2022 04:07 AM - edited 01-05-2022 04:09 AM
@JJR4, Welcome to the HP Support Community! I’m here to help.
The replaceable parts for this model printer can be found on the HP Parts surfer page. Click here to check the same.
If the printer is under warranty, you may reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
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