New HP 2710 paper feed not working

[JonW68]

This is a brand new printer and has not been able to print since receiving the printer a few days ago. After inserting paper, Ive tried printing a document from the laptop and nothing is printed. When I press the print copy button either for a black/white copy or colour copy, nothing happens. Pressing the paper feed button also results in no action. Ive been through troubleshooting to clean the rollers and check nothing is blocking the rollers or the underside of the printer. Ive run out of options. Anything else I can try?

[JonW68]

I bought a new printer a few days ago and it hasnt been able to print from the start. The black and white ink cartridge it came with was damaged and I had to replace with another but I understand it cannot be setup without a "setup" cartridge. That probably explains why its not printing anything with this replacement cartridge. Now I have been trying to buy another set of setup cartridges so I can begin to use the printer. I have had no luck finding the setup cartridge. I am currently in Russia, can anyone advise where I can buy one of these cartridges? Would it also explain why even the "print copy" button doesnt photo copy (I assume so). I just want to be sure that this setup issue is the reason why the printer isnt working.

[sandytechy20]

@JonW68 

Welcome to the HP support community.

I understand that you are getting a paper feed issue, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.