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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- New Printer and can't even get it to print an alignment page

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01-27-2024 09:38 AM
I am trying to set up my new printer. The paper tray doesnt seen to be working properly. Paper wont feed so that I can do an alignment page. Just lots of "grinding gear" noises and a message that say paper jam
01-29-2024 12:02 PM
Hi @LargMarg,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I'm sorry to hear that you're experiencing issues with your HP OfficeJet Pro 8025e All-In-One Printer. Paper jams and feeding problems can be frustrating, but there are several steps you can take to troubleshoot and resolve the issue. Here's a step-by-step guide to help you.
Check for Jammed Paper:
- Turn off the printer and disconnect the power cord.
- Open the access door to the paper path and check for any jammed paper. If you find any, gently remove it.
Check Paper Type and Condition:
- Make sure you are using the correct type and size of paper as specified in the printer's manual.
- Ensure that the paper is not damaged, curled, or wrinkled, as this can cause feeding problems.
Check the Paper Tray:
- Remove the paper from the tray and inspect the tray for any misalignment or foreign objects.
- Adjust the paper guides to ensure they are snug against the paper stack.
Clean the Rollers:
- Over time, paper dust and debris can accumulate on the rollers, causing feeding issues. Clean the rollers using a lint-free cloth and distilled water.
Reset the Printer:
- Turn off the printer, disconnect the power cord, and wait for a few minutes.
- Reconnect the power cord and turn the printer back on.
Update Firmware:
- Ensure that your printer has the latest firmware. You can check and update the firmware from the printer's control panel or the HP website.
Perform a Hard Reset:
- Disconnect the power cord from the printer while it is turned on.
- Wait for at least 60 seconds.
- Reconnect the power cord and turn the printer back on.
Always refer to your printer's manual for specific instructions and illustrations
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator