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‎01-03-2021 12:51 PM

HP Recommended
Product: HP Color LaserJet CP2025

How do I reset the printer so that it will clear the error message

2 people had the same question
3 REPLIES 3

‎01-04-2021 04:18 PM

HP Recommended

Jams on this model are usually caused by a worn pick up roller.  Google Secondary Service menu for this model.  Select Rotate pick up roller.  Remove power cord.  Remove cassette tray.  Remove toners and other cables.  Stand printer on rear cover and clean pick up roller.  Re-assemble.  Also, setting the default paper type and cassette tray paper type to "Intermediate" weight sometimes solves problem.

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‎01-05-2021 12:43 AM

HP Recommended

If you had a jam or a piece of paper seemed to disappear it is likely that it is wrapped around the fuser and you will not be able to clear the error until that jam is removed. The other possibility is either a stuck flag or small piece of paper from previous jam that is holding a flag open. Recheck the paper path carefully. 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-05-2021 05:37 AM

HP Recommended

Great fuser jam feedback.  Does printer boot up and immediately display jam error or does it boot to Ready? Does paper leave cassette tray?

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