Not printing

[David19461]

My printer has stopped working   Since I tried to print a Word document importing data from Excel using mail merge the printer hasn't worked then nor since.  

[Anand_Andy]

Hi @David19461,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY 6032 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then use HP Print and Scan Doctor

• Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer issues. 
• For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Hope this helps! Keep me posted. 

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