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‎12-07-2022 02:32 PM

HP Recommended
Product: HP Officejet Pro 6830 e-All-in-One Printer

I have an Office Jet Pro 6830 that will not print.  Receive paper jam error but there is no jam.  Also received msg regarding ink problem.  Replaced ink cartridges, but printer will not print.  Turned printer on and off several times and printer still doesn't print.  Any help will be greatly appreciated.

Category:
2 people had the same question
1 REPLY 1

‎12-13-2022 09:11 AM

HP Recommended

@PARivers

 

Welcome to the HP support community.

 

I understand that you are getting paper jam and ink problem errors, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- PAPER JAM and Ink Cartridge error

And if the issue still persists, You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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