OfficeJet 8035e photos printing crooked

[spiritvision195]

Photos are printing crooked on 4x6 photo paper.  I have checked and rechecked the printing settings.  When I change the paper, I usually get a prompt on the printer to change the paper tray but now I am not. Photos are printing crooked.  I have aligned the printheads, turned off the printer and computer multiple times.

[VikramTheGreat]

Hi @spiritvision195,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 8035e is printing photos crooked, the most likely culprits are misaligned paper guides in the paper tray, improperly loaded paper, or a potential printhead alignment issue.

Check paper loading:

• Ensure the paper is stacked evenly and aligned with the paper guides in the tray. 
• Adjust the paper guides to snugly fit the paper size you are using. 

Printhead alignment:

• Access your printer settings on your computer. 
• Navigate to "Maintenance" or "Tools" and select "Printhead Alignment". 
• Follow the on-screen instructions to print an alignment page and adjust the printhead as needed. 

Other potential issues:

• Printer tilt: Check if the printer is sitting level on a flat surface. 
• Paper type: Try using a different type of photo paper to see if the issue persists. 
• Software settings: Double-check your print settings on your computer for any scaling or rotation issues. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @spiritvision195,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[spiritvision195]

Hi, thank you for the suggestions. I did try everything...several times and still have the issue.  I also have an issue where  the paper tray alert says the tray is not installed, when it is.  I have taken the tray out and reinstalled and was able to clear that issue, but anything other than 8 1/2x11 prints crooked.  so, this is not resolved.  thank you.

[VikramTheGreat]

Hi @spiritvision195,

Please let me know what type of paper you are having trouble with, and do you get any error messages apart from crooked prints, please check and let me know

Keep me posted

 VikramTheGreat

HP Support