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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- OfficeJet Pro 7740

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12-08-2020 08:57 AM
Hi. I have just purchased an OfficeJet 7740. The A3 drawer will not shut. There is no cardboard blocking it and the A4 tray is fine. I have tried contacting HP (no reply to my Whatsapp message to HP and their Bot did not understand my question. Any suggestions please?
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Accepted Solutions
12-08-2020 02:16 PM
Keep in mind that when you load A3 paper the tray may protrude out the front of the printer, like it is not seated.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
12-08-2020 02:16 PM
Keep in mind that when you load A3 paper the tray may protrude out the front of the printer, like it is not seated.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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