cancel
Showing results for 
Search instead for 
Did you mean: 
New member
3 1 0 0
Message 1 of 2
62
Flag Post

Solved!

OfficeJet Pro 7740

HP Recommended
OfficeJet Pro 7740 Wide Format All-in-One
Microsoft Windows 10 (64-bit)

Hi. I have just  purchased an OfficeJet 7740. The A3 drawer will not shut.  There is no cardboard blocking it and the A4 tray is fine. I have tried contacting HP (no reply to my Whatsapp message to HP and their Bot did not understand my question. Any suggestions please?

1 REPLY 1
Level 12
Level 12
6,729 6,665 716 1,759
Message 2 of 2
Flag Post
HP Recommended

Keep in mind that when you load A3 paper the tray may protrude out the front of the printer, like it is not seated. 

 

Repairatrooper_0-1607462150655.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation