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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- OfficeJet Pro 9015e will print but will not scan.

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07-12-2023
10:50 PM
- last edited on
07-21-2023
05:16 AM
by
JessikaV
I am able to print from my McBook Air, but when I select scan, it ask me to log in or create an account and then opens a web browser. When I enter my credentials, it tells me to go to the HP help—Logged on with my IPad and am able to print and scan.
07-14-2023 01:29 AM
Hi @Rude_ONE,
Welcome to the HP Support Community.
I'd like to help!
You may refer to this document and see how it goes.
You may also refer to this document
Update Firmware if required.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee