• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
HP Recommended
HP OfficeJet 5740 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

I found 2 small O rings about 1.50 MM thick and 20.3 mm O.D in the paper out feed deck. Both are broken and one was still in place on the roller drive. (model Office Jet 5740) I have the skill to replace them but could use any advice.

1 REPLY 1
HP Recommended

@Castawaydave

 

Welcome to the HP Support Community.

 

Would request you to take the Printer to an Authorized Service Center and get it fixed.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.