Officejet pro 7740 not printing on entire 11x17 sheet

[ljdavis501]

My Officejet pro 7740 appears to be having issues with printing on the whole of the 11x17 paper.  It is as if the printer is not recognizing the 11x17 setting and prints only one half to 3/4 of the image. I have gone through the utilities for aligning and cleaning. It was working the other day just fine printing these larger format certs.  Not sure what I am missing here.

[Irfan_06]

Hi @ljdavis501,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with printing on a particular size paper on your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[ljdavis501]

I will give this a try tonight when i get home.

[ljdavis501]

This did not work.

[Roc7272]

SO NOW IT WANTS ME TO REPLACE ALL OF MY INK CARTRIDGES!  I JUST INSTALLED THESE CARTRIDGES LAST WEEK!  SO NOW I DEED TO REPLACE $100 WORTH OF CARTRIDGES TO FIND OUT THIS DIDN'T WORK!

[Irfan_06]

Hi @ljdavis501,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

A) As the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

B)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support