Offjet Pro 8600 Plus paper jam message but can't find paper jam

[DCNative]

I have a Officejet Pro 8600 plus for 14 years and have had no problems. But, now I get a paper jam message on the display. Checked all over and can't find any paper jam.  Power off and on unit and same Paper Jam message appears. The ink cartiridge does not move when I open the access door either. Before I got the message heard  binding noise. Do you think there is a gear problem?

[Max3Aj]

@DCNative, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're seeing a "Paper Jam" error on your HP Officejet Pro 8600 Plus e-All-in-One Printer (N911g), even though you can't locate any jammed paper. You've also mentioned a binding noise and that the ink carriage doesn't move, these are important clues.

Let’s walk through some steps to troubleshoot this issue:

Step 1: Check All Paper Path Areas Thoroughly

Even small scraps of paper or debris can trigger a jam error. Please check the following areas carefully:

Rear Access Door:

• Remove the rear access panel.
• Look for any jammed paper or debris.
• Reinstall the panel securely.

Duplexer (if installed):

• Remove and inspect the duplexer.
• Clean any rollers and check for obstructions.

Input Tray and Output Tray:

• Remove all paper.
• Check for curled, torn, or stuck sheets.

Printhead Access Area:

• Open the ink cartridge access door.
• If the carriage doesn’t move, don’t force it—this could indicate a mechanical issue.

Step 2: Clean the Paper Feed Rollers

Dust or worn rollers can cause feeding issues that mimic a jam.

Clean the rollers | HP® Support

Step 3: Reset the Printer

A simple reset can sometimes clear false error messages.

1. Turn off the printer.
2. Unplug the power cord from the printer and wall outlet.
3. Wait 60 seconds.
4. Plug it back in and turn it on.

Step 4: Check for Carriage or Gear Issues

Since you heard a binding noise and the carriage doesn’t move, this could indicate a carriage jam or gear failure.

HP OfficeJet Pro 8600 Printers - 'Paper jam' error | HP® Support
 

If the carriage is stuck on the left or right, gently move it to the center (only if it moves freely). Do not force it if it’s stuck. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[DCNative]

Thanks for the info, but I have tried all the steps and watch video's related to the 8600 series. With the binding noise I heard prior to the unit giving me the false paper jam message. Got to believe I have a mechanical issue. I will be chasing gremlins to figure out where the mechanical issues are..so time for a new printer.

[Max3Aj]

@DCNative, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support