• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎06-12-2023 03:22 PM

HP Recommended
Product: HP OfficeJet 8022 All-in-One Printer
Operating System: Microsoft Windows 11

Model Name HP Officejet Pro 8030 Series Product Name 1L0H8A Model Number: 8035E (The printer carriage cannot move. Open the cartridge access door, clear any paper jam or obstruction, and select "OK". Result is a broken plastic white gear. How can this be ordered.

Category:
4 people had the same question
2 REPLIES 2

‎06-15-2023 01:57 AM

HP Recommended

Hi @rgreen7313,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To get parts and fix this issue, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎06-28-2023 02:40 PM - last edited on ‎06-28-2023 02:42 PM by Moderator

HP Recommended

Hi I saw this reply and need same help to get a replacement gear.  Small white plastic.  Thanks 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.