Other error

[Cdeluna]

Hi everyone!
I came across error that has not been described in any support page. I'm getting all lights blinking and E showing, but without an error code. 
Any ideas? 

 

[Garp_senchau]

@Cdeluna, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Power Cycle the Printer

1. Turn off the printer using the Power button.
2. Unplug the power cord from both the printer and the wall socket.
3. Wait 2-3 minutes.
4. Reconnect the power cable and turn the printer on.

Check for Paper Jam

1. Open the rear access door and front cover.
2. Remove any jammed paper gently.
3. Close all covers securely.

Check Ink Levels

1. Ensure that the ink tanks have sufficient ink.
2. If the ink levels are low, refill the ink tanks properly.

Check the Printhead Installation

1. Open the printer lid.
2. Check if the printheads are installed correctly.
3. Remove and reseat them if necessary.

Reset the Printer

1. With the printer turned on, unplug the power cable.
2. Wait for 60 seconds.
3. Reconnect the power cable and turn the printer back on.

Run Printer Diagnostic

1. Press and hold the Wi-Fi and Information (i) buttons simultaneously to print a diagnostic page.
2. Check for error codes on the printed page.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,

[Cdeluna]

I follow all the instructions and it still doesn’t work 

[Garp_senchau]

Hey @Cdeluna,

Thank you for your response

Could you try the following steps and see if the issue persists:

Reset the printer.

• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Connect the power cord directly to a wall outlet and to the printer.
• Turn on the printer to complete the reset.

You may refer to this guide to troubleshoot the issue: HP Ink Tank 310, 410 - Blinking lights and 'E' errors | HP® Support

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,