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Our cleaner apparently dislodged the piece that paper lies on before it gets fed into the printer.

HP Recommended
Officejet 3830
Microsoft Windows 7 (64-bit)

This is a physical problem. The part that paper lies on to feed into the HP Office Jet 3830 printer was knocked off and we cannot get it back on. Any advise or suggestions about where to find how to replace it?



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Hi @Kelley7,


I'd like to help!


Try the below suggestions-


Step 1: Look for jammed paper

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

  • Clear jammed paper from the input tray
  • Clear jammed paper from the output tray
  • Clear jammed paper from the ink cartridge access area
  • Clear jammed paper from underneath the printer
  • Clear jammed paper from the ADF

Step 2: Make sure the ink cartridge carriage moves freely

Step 3: Use an automated tool to clean ink smears

Step 4: Manually clean the paper rollers inside the ink cartridge access area

Step 5: Manually clean the paper rollers inside the ADF


For instructions refer to -Paper Jam Error


Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.


    HP recommends plugging the printer directly into a wall outlet.


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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