cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Kelley7
New member
1 0 0 0
Message 1 of 3
132
Flag Post

Our cleaner apparently dislodged the piece that paper lies on before it gets fed into the printer.

HP Recommended
Officejet 3830
Microsoft Windows 7 (64-bit)

This is a physical problem. The part that paper lies on to feed into the HP Office Jet 3830 printer was knocked off and we cannot get it back on. Any advise or suggestions about where to find how to replace it?

 

Thanks

2 REPLIES 2
Jay_G24
HP Support Agent
HP Support Agent
20,478 20,397 1,602 1,908
Message 2 of 3
Flag Post
HP Recommended

Hi @Kelley7,

 

I'd like to help!

 

Try the below suggestions-

 

Step 1: Look for jammed paper

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

  • Clear jammed paper from the input tray
  • Clear jammed paper from the output tray
  • Clear jammed paper from the ink cartridge access area
  • Clear jammed paper from underneath the printer
  • Clear jammed paper from the ADF

Step 2: Make sure the ink cartridge carriage moves freely

Step 3: Use an automated tool to clean ink smears

Step 4: Manually clean the paper rollers inside the ink cartridge access area

Step 5: Manually clean the paper rollers inside the ADF

 

For instructions refer to -Paper Jam Error

 

Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Repairatrooper
Level 14
Level 14
11,399 11,215 1,131 3,406
Message 3 of 3
Flag Post
HP Recommended

Post pictures of what you are looking at. Keep in mind when posting that all photos are moderated so they may not show in your post right away, there will be a placeholder until the photos are approved.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation