PAPER ALIGNMENT & PRINT QUALITY.....

[Wishboy14]

Hello and Greetings--

Okay.  I have two issues that have stumped me. 

     (1) I would like to know how to reset or reconfigure the paper alignment for the printer.  When I print a greeting card - let's say, the card stock comes out of the printer not aligned.  It is off by a quarter of and inch, and thus, so is the greeting card printing.  {I have already reset, realigned, and reconfigured my greeting card software.}

     (2) I have noticed that recently, I cannot change the print quality in the preferences area.  It is like a third party entity has locked it in the "Normal" option.  There used to be two or three options for print quality - "Best" being one of them.  Sometimes when I print certain things (pictures being one of them) I need to use the "Best" option, or I get lines through the print.  I would like to have my "Best" option back.  I wonder who changed it and the locked it in the first place.  Could it have been Instant Ink?

I am really looking forward to hearing from someone.  Thank you.....

[Kuroi_Kenshi]

Hi @Wishboy14,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Printer Alignment Calibration:

• Open the HP Smart app on your Windows 10 PC.
• Select your printer and click on the "Printer Maintenance" or "Printer Tools."
• Choose "Align Printer" to perform a print alignment. The printer will print an alignment page that you must scan to calibrate the printer.

Check Paper Size and Type:

• Ensure the paper type is correctly selected in the print settings. Sometimes misalignment occurs because the printer is set to a different paper size than what is loaded.
• Go to the printer properties in Windows and confirm the paper type. Make sure it's set to card stock if that’s what you’re using.

Adjust Printer Settings:

• Access the printer settings through the Control Panel.
• Navigate to "Printer Preferences" or "Print Settings" and ensure that the paper size matches the actual size of the greeting card.

Inspect the Paper Tray:

• Make sure that the paper guides in the tray are snug against the card stock. Loose guides can cause the stock to skew during printing.
• Verify that the paper is fed correctly and isn’t bent or curled at the edges.

Software and Firmware Updates:

• Check for any software or firmware updates for the HP OfficeJet Pro 9025. HP updates often contain bug fixes and improvements for printing accuracy.
• Use the HP Support Assistant on your PC to check for updates or visit the HP Support webpage.

Manual Alignment:

• If automatic calibration doesn’t resolve the issue, you might need to calibrate manually. Access the printer menu, then navigate to setup options for manual alignment.

Test and Adjust Placement:

• Print a test page and measure if the misalignment persists.
• Experiment by adjusting margins within the print settings on your software application.

I hope this helps.

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Best regards,