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11-17-2022 08:02 AM
Welcome to the HP Support Community.
I'd like to help!
Are you getting any error messages?
Is your printer able to feed the paper?
Are you getting carriage jam errors?
Meanwhile, try the following.
Remove paper from the input tray
Remove any loose or jammed paper that is accessible from the input tray area.
Do not use paper thicker than 105 g/m2 (28 lb bond) for plain paper or 200 g/m2 (110 lb index) for cards.
Remove all paper from the input tray.
Press and hold the two output tray buttons, and then remove the output tray.
Pull out the input tray.
Gently remove any jammed paper and bits of torn paper from the tray area. To avoid tearing any whole sheets of paper, pull the paper with both hands.
Make sure there are no foreign objects in the paper path, and then reload the input tray with new paper.
Insert the input tray back into the printer, and then reinstall the output tray.
Click here for the remaining steps.
Hope this helps! Keep me posted for further assistance.
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