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‎03-28-2023 08:33 PM

HP Recommended

after running diagnostics, it appears to have a print job stuck in the que.  the printer is a HP OfficeJet Pro 8710.  Any ideas?

 

Thanks, 

 

Norrad

Category:
1 REPLY 1

‎03-31-2023 08:11 PM

HP Recommended

Hi @Norrad,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the steps from this document and see how it goes.

Also, update the firmware by selecting the current OS: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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